About the role
This role is much more than front desk reception — it’s about delivering an exceptional client experience from the moment someone walks through our doors or picks up the phone.
You’ll play a key role in creating a warm, professional and memorable experience for our clients, supporting our advisers and team, and helping ensure the office runs smoothly each day.
You’ll thrive in this role if you enjoy engaging with people, take pride in presentation and service, and want to continue building your skills in a supportive, professional environment. You’ll be trusted, valued, and encouraged to do your best work as part of a collaborative team that genuinely cares about client outcomes and culture.
If you’re looking for a stable, people‑focused role where professionalism, warmth and attention to detail truly matter, this is a great opportunity to grow your career with Smart Financial.
What you'll be doing
1. Greet and welcome all visitors and clients in a friendly and professional manner
2. Manage our client experience when attending the office. We want someone who will make it memorable, deliver our full-service including tea and coffee and building lasting impressions
3. Manage incoming phone calls, directing enquiries to the appropriate team members ensuring an outstanding client experience
4. Maintain a tidy and organised reception area
5. Assist with general administrative tasks such as filing, photocopying and data entry
6. Manage invoices and