Clinic Administrator – Emmeline Centre
The closing date is 27 November ****
An exciting opportunity has arisen for a Clinic Administrator to join our Emmeline Centre team.
You will play a crucial role in managing the patients pathway booking.
Your primary responsibility will be to ensure that all Clinics are fully utilised by collaborating closely with both Administrative and Clinical Teams.
Key Responsibilities
To deliver and maintain a professional administrative and reception service across all of Hearing Services to all its users, patients, relatives and colleagues.
Work closely with the clinicians, Clinic Coordinator and Directorate Support Manager, and to maximise capacity and reduce outpatient waiting lists.
Maintain high standards of patient care and service delivery for all users, including patients, relatives, and colleagues.
About You
Proactive and Resilient: Able to work well under pressure in a fast-paced and demanding environment.
Experience: Knowledgeable about the patient pathway and Outpatient Service, with relevant experience in a similar role.
Communication and Organisational Skills: Exhibits excellent communication skills and organisational abilities, with a keen attention to detail.
This role offers the chance to make a significant impact on patient care and service efficiency within the Emmeline Centre.
You will be part of a dedicated team committed to providing top-quality care and support to our patients and their families.
About us
Our Trust
Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge.
With over 13,000 staff and over 1,100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners.
Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here.
CUH's values – Together – Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave.
The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.
CUH is committed to promoting a diverse and inclusive community – a place where we can all be ourselves.
We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential.
We want to ensure our people are truly representative of all the communities that we serve.
We welcome applications for all positions in the organisation irrespective of people's age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.
Job responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa.
Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have:
applied for a Graduate visa
or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment
As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this particular position.
For NHS Cambridgeshire and Peterborough based roles, all applicants from NHS Cambridgeshire and Peterborough who have identified that they are at risk of redundancy will be prioritised over those not at risk.
However, interviews cannot be guaranteed.
The advert will close at midnight on 27 November ****.
Interviews are due to be held on 3 December ****.
Benefits to you
At Cambridge University Hospitals, we want to do all we can to support good working days.
We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries.
Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site.
Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals.
We also subsidise the cost of parking on site for eligible staff.
On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues.
Recently we launched the first of our staff pod break spaces.
Located in the Deakin Centre, we have a purpose-created colleague-only caf, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge.
Just one of the ways we are working hard to support good working days at CUH.
CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances.
Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given.
In some cases, alternative working hours will be considered.
We welcome applications from the Armed Forces.
Qualifications
Educated to GCSE level or equivalent
NVQ level 2 Customer Service / Business Admin / ITQ or equivalent experience
Typing qualification or equivalent
Secretary qualification or equivalent
Experience
Experience of working in a busy office environment or reception role
Experience of prioritising, planning and organising own tasks
Working with guidelines
Experience of customer service or dealing with the public
Experience of IT packages – Microsoft Office
Experience of working in the NHS
Experience of working within medical records
Experience of call handling
Experience of dealing with difficult situations and confrontations
Experience of working with Auditbase and EPIC
Knowledge
Understanding of confidentiality and data protection
Understanding of customer service
Knowledge of Trust information systems
Knowledge of Medical Terminology
Skills
Ability to work as part of a team
Good communication skills including telephone, email and face to face
Ability to follow processes and procedures
High level of ability to organise and manage own time keeping to schedule and deadlines
Accurate and speedy typing and key board skills
Good organisational skills
Ability to meet deadlines
Willing to take on/learn new skills
Ability to show attention to detail and accuracy
Ability to adapt to change
Ability to work under pressure
Ability to store and safeguard confidential documents
Ability to touch type
Additional Requirements
The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of Safe, Kind, Excellent.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) **** and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Cambridge University Hospital NHS Foundation Trust
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