Responsibilities
* Lead release control and incident response for systems supporting Field Services, ensuring safe and coordinated releases and effective handling of production incidents.
* Serve as the business-facing lead for operational readiness, aligning releases to field priorities, assessing risks and impacts, and ensuring clear governance, communication, and stakeholder sign-off.
* Collaborate with delivery teams to plan and sequence releases, support end-to-end release activities, and maintain stability before, during, and after deployments.
* Oversee incident response, coordinating across teams, translating technical issues into business impact, driving timely resolution within SLAs, and escalating when necessary.
* Maintain clear, structured communication with stakeholders, lead post‐incident reviews, and drive continuous improvement to strengthen processes, reduce recurring issues, and enhance operational performance.
Qualifications
* Strong technical expertise in delivering and operating software systems within complex IT environments.
* Proven ability to lead teams and coordinate outcomes across business and IT, influencing stakeholders without authority.
* Experience in incident, service, and release management, including handling high‐pressure incidents, applying SLA/KPI frameworks, and assessing operational risk and service impact.
* Familiarity with ITIL practices and release governance, managing release planning, readiness, and impact assessment.
* Experience in Field Services or operational environments is valued, along with ability to lead post‐incident reviews and drive continuous improvement.
Equal Opportunities
Equal Opportunities for All We champion equal opportunities for all employees.
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