At Komatsu Australia you’ll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together. We encourage people with diverse backgrounds to apply for this role.The Opportunity: The role of Customer Projects Manager is to provide support to customers by coordinating Sales, Planning & Operations activities for component supply.Key Responsibilities:Ensure all support aspects of a customer shutdown are met, including responding to Reman Component queries, processing sales orders & quotes in conjunction with the Sales Demand Plan to ensure operational standards are met through:Order management, including processing Customer enquiries, quotes, purchase orders, backorder management and delivery status to achieve DIFOT (Delivery In Full & On Time) for our CustomersShutdown management, including comparing Sales Orders to the Sales Demand Plan to ensure best continuity of dates between Sales, Planning and OperationsInvoicing – Ensuring all Sales Orders are invoiced, assisting regional teams with additional core charges and processing credits in line with Komatsu PolicyParticipating & contributing to continuous improvement & quality assurance activities to drive efficiency in all aspects of the businessTo act as an effective two-way communication conduit to ensure all departments (Sales, Planning & Operations) understand the voice of Customer & provide feedback of the outcomesManagement of the Customer Projects Team to comply with all Company policies & procedures to ensure timely and professional resolution of issues and business improvements recommendations · Identifying, managing and reporting on the KPIs for the Customer Projects Team to deliver optimal Customer satisfaction in line with the aboveEscalation point for issues related to inability of component supply and driving resolution outcomeIdentifying and implementing continuous improvement activities to improve component cycle timeEnsure execution of component tracking for component deliveriesRole Located:WacolKomatsu Benefits:Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefitsFinancial:Company funded Income Protection InsuranceCareer:Recognition, awards, flexibility, further education studies and internal career developmentHealth:Corporate discount with Bupa, Total Wellbeing Solution with Telus HealthTravel:Discounts with Avis, Qantas, Crown, IHG and travel agentsYearly Bonus: Potential to receive a yearly bonusReferral Program: $3000 referral payment for referring a successful new employee to KomatsuWhat we are looking for:A Self-Starter with a highly motivated and driven approach to balance the needs of the organisation and the CustomerStrong ability to motivate, manage and influence direct & indirect teams across multiple business functionsHighly proficient across Microsoft applicationsSound working knowledge of earthmoving equipment and strong mechanical aptitude.Ability to demonstrate exceptional Customer service skills and build strong working relationshipsAppropriate demeanour for communicating with Customers at a senior level and providing a professional serviceProven understanding of Parts Sales including outstanding negotiation skills and persuasive ability to hold personal and professional standards of behaviour and ethicsAbility to work under pressure and independentlyStrong troubleshooting skills and problem-solving abilityQualification/sTrade/Tertiary qualification will be highly regardedReady to get started? Simply hit the apply now button!Komatsu offers a zero-harm culture in the workplace and competitive remuneration package. We employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Komatsu is endorsed by Work180 and committed to a workplace where women can thrive.
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