Lead a team of Sales Associates at ECCO's store in Hornsby or Warringah using your previous experience as a manager / 2IC and indulge in your passion for quality leather products!
CREATE THE FOOTPRINTS OF TOMORROW
At ECCO, you become part of a global family of more than 25,000 people who are proud to support a high quality, innovative, sustainable and responsible shoe manufacturing company. ECCO respects our world environment by reducing emissions, waste and consumption of materials, energy and water. We produce and sell high-quality modern shoes and accessories through our diverse workforce who receive lifelong learning and development at all stages of their career.
About the Role :
ECCO Hornsby and ECCO Warringah are looking for two highly motivated and competitive Retail Team Leaders with a passion to succeed. Whilst dedicated to providing a personal level of customer service, you will help your team achieve outstanding results through leadership and coaching, driving productivity, executing brand campaigns and selling shoes that practically sell themselves!
Tasks & Responsibilities :
* Lead and coach the store team members to deliver exceptional customer service, uphold our quality brand, and achieve store objectives
* Provide input with staff scheduling and assist in recruitment activities
* Ensure Visual Merchandising plan and Mystery Shopper standards are upheld
* Oversee customer returns and inventory management
* Train the team on product, VM and sales techniques
Skills & Experience :
To be successful in this role you will :
* Have previous retail management experience as a store manager or assistant store manager
* Have demonstrated success in achieving KPIs and sales targets
* Have a commitment and professionalism to providing exceptional customer service as an ECCO brand ambassador
* Be a collaborator and natural people-person who thrives on building relationships
* Be motivated to lead and drive your team to succeed with a growth mindset in an exciting fast-paced work environment
* Possess persuasive communication skills and an agile leadership style
* Be someone who LOVES product knowledge and training with a willingness to learn and develop not only yourself but the team
* Lucrative KPI based sales bonus incentives & monthly reward and recognition opportunities.
* Generous staff discounts in-store & online, with free product allocation every 6 months.
* A permanent full-time role with flexibility and work / life balance through rostering.
* Supportive Multi-Site Leader with regular visits and coaching.
* Coaching and training programs to develop you individually and as a leader, including an induction schedule to set you up for success, engaging product and sales training to enhance your performance, and ECCO Leadership Programs for ongoing development.
* Career progression opportunities - Headquartered in Denmark, we are a family-owned company that offers local and international opportunities.
* Complimentary Employee Assistance Program for work & personal support.
* Pride in working for a globally successful, diverse & environmentally conscious employer.
* ECCO provides a diverse and progressive working environment for those who are seeking a career in retail, with a culture of ownership at all levels where everyone has a voice and makes an impact.
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