SCT Logistics is Australia's largest privately owned rail and freight logistics company, delivering end-to-end supply chain solutions across road, rail, and warehousing. With over 50 years of experience, we operate a national intermodal network and offer tailored services including cold and ambient storage and specialised freight handling.
Our people are at the heart of what we do, and we're committed to safety, innovation, and creating a supportive environment where our team can grow and thrive.
Why SCT? At SCT we offer a collaborative and inclusive work culture that is built on Safety, Passion, Integrity, Respect, Innovation and Teamwork. We understand that our values enable us to better understand and serve our customers, attract top talent (like you) and innovate successfully.
To learn more about these initiatives, please visit our Careers Page.
Job Description
Join a fast-paced logistics environment where you'll play a key role in supporting the smooth planning and handling of our Customer's freight. As a Customer Service Coordinator, you'll be the link between customers, internal teams, and operational systems ensuring issues are resolved quickly, accurately, and professionally. This role combines hands-on administration, customer communication, and system-based processing in SAP, with a strong focus on service quality, compliance, and operational efficiency.
You'll contribute to keeping freight moving, customers informed, and service standards high across every step of the return and issue-resolution process.
Key Responsibilities
* Plan and Coordinate deliveries of customer\'s daily freight needs
* Complete Freight documentation with a high level of detail
* Raise, update, and maintain accurate records in SAP
* Liaise with customers regarding delivery issues, damages, returns, and general enquiries
* Investigate, manage, and resolve customer complaints and service failures
* Coordinate return logistics including re-deliveries, disposals, and quarantined goods
* Monitor temperature breaches and cold chain issues, escalating as required
* Maintain accurate records of incidents, claims, and resolution outcomes
* Provide timely freight updates and status information to internal and external customers
* Communicate and collaborate with internal teams to ensure efficient issue resolution
* Support bookings, enquiries, and general customer service administration tasks
Desired Skills and Experience
The successful candidate will be able to demonstrate:
* Tertiary qualifications are not essential. Ideally this position will have experience in the field of Customer Service and in transport in general.
* A working knowledge of office information systems.
* Customer Service experience and skills.
* Advanced analytical and data interpretation skills
* Ability to work autonomously and with others and foster a good team environment
* Ability to take on challenges with lateral thinking and implement change
* Effective time management and task prioritization
* Good oral and written skills
* Ability to work under pressure
* Self-motivated
* SAP system experience
Other important information
* We reserve the right to commence recruitment proceedings prior to the stated closing date.
* The successful candidate will have to undertake an Australian Federal Police check and Pre-Employment Medical (for certain roles) which will be arranged and paid for by SCT.
* Recruitment companies, need not apply
SCT is an equal opportunity employer and we recognise the value and importance of diversity. We encourage all potential applicants to apply including women and those from Aboriginal and Torres Strait Islander backgrounds.
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