Zimozi Solutions is a leading software development company with a global presence in Singapore, India, and Australia. We specialize in providing innovative web and mobile solutions tailored to meet the unique needs of our clients. Our expertise spans various domains, including AI, IoT, and custom software development, enabling us to deliver high-quality, scalable, and secure applications. The Zimozi family already has a strong team and we are looking for a new family member to join us in the Australia entity.
We are looking for smart technology professionals who are eager to improve continuously and provide excellent customer service.
Qualifications & Experience
You are an excellent communicator and are able to liaise confidently with customers and stakeholders.
You are interested in digital technologies and software systems as a career.
You know how to write basic SQL queries and can find your way around database structures with some guidance.
You would like to work in an industry catering to disability care and out of home care sectors.
Any experience in a Customer Service / Technical Support area will be regarded highly.
Tasks & Responsibilities
You will provide Level 1 Helpdesk Customer Support via Telephone, Zendesk, and Email.
You will document all Help Desk correspondence through internal systems (Zendesk) and communicate effectively, calmly and in a timely manner with customers during and after resolution of identified support requirements.
You will create Knowledge Base Support articles for internal and external stakeholders.
Fully remote work with 1 day a month in Sydney city.
Excellent and supportive team with a focus on individual learning and opportunities.
Flexible working hours covering core hours with the senior helpdesk analyst.
NOTE
Candidate must be Sydney based with Valid Work Rights.
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