DESCRIPTION
You will make an impact in the following ways:
* Act as the first contact for customers, addressing their needs and issues promptly
* Parts interpretation and the provision of required parts
* Processing and receiving orders and quotes in a timely manner
* Advise on part suitability and talk customers through the best solution for the job
* Carries out customer parts counter duties including receiving parts calls, greeting, and assisting walk-in customers, completing and processing paperwork and handling check, and credit card transactions
* Organise and manage daily freight delivery
* Work closely with office and service departments
* Accountability of all parts correctly counted in and out of the branch
* Carry out quarterly & annual parts count
RESPONSIBILITIES
To be successful in this role you will need the following:
* Parts interpreter experience in an Automotive or similar industry
* Customer service and effective communication
* Engine knowledge is an advantage
* Ability to learn new software and processes
* High attention to detail with the ability to prioritise and troubleshot complex tasks
* Forklift ticket/license is required
* Valid car drivers license is required
QUALIFICATIONS
Assist with over-the-counter customer inquiries to accurately source parts in a timely manner
Process customer Credits and Core returns
Monitor and action customer orders in Parts Group Email Box
Previous experience in a Parts or Warehouse related role
Previous customer service experience
Previous inventory control experience
Forklift license and competency - Desired
Job Logistics
Organization Cummins Inc.
Role Category On-site with Flexibility
Job Type Office
ReqID
Relocation Package Yes
100% On-Site No