Reservations Agent Opportunity
A leading hospitality group is seeking a skilled Reservations Agent to provide exceptional guest service and support at a Hotel in South Australia. The ideal candidate will have experience working in fast-paced hotel environments, be detail-oriented, and able to work flexible hours.
The role involves managing room reservations, handling guest inquiries, and providing excellent customer service to ensure a seamless stay for guests. A key aspect of this position is the ability to multitask, think critically, and maintain accuracy while working under pressure.
To succeed in this role, candidates should possess strong communication skills, both written and verbal, as well as a professional demeanor. They should also be comfortable working with technology and able to learn new systems quickly.
This is an excellent opportunity for individuals who enjoy working in a dynamic environment and are passionate about delivering exceptional guest experiences.
Key Responsibilities:
* Manage room reservations, including check-in and check-out processes
* Handle guest inquiries and resolve any issues promptly and professionally
* Provide exceptional customer service to guests, both over the phone and in person
Requirements:
* Previous experience working in a hotel or related industry
* Demonstrated ability to work effectively in a team environment
* Excellent communication and interpersonal skills
* Ability to work flexible hours, including evenings, weekends, and holidays
What We Offer:
* Competitive salary and benefits package
* Ongoing training and development opportunities
* The chance to work with a talented and dedicated team
About Us:
We are a progressive and forward-thinking company that values innovation, collaboration, and customer satisfaction. Our goal is to provide our guests with an exceptional experience and exceed their expectations.