Customer Service Officer | Community Bank Bexley | NSW
Your role as a Customer Service Officer puts you in the driver's seat of our service delivery, giving you the autonomy to do what you do best – helping customers achieve their banking goals.
Responsibilities include:
- Exploring customers’ needs through in-depth conversations to help them achieve their financial goals and partnering with different specialists within the branch.
- Keeping up with constant change. Supporting customers with their digital literacy and online banking needs as we continue to innovate our offerings.
- Being the face of the branch and customer service. Acting as the go-to person for processing transactions, handling cash, investigating queries, or assisting with paperwork, all while keeping risk considerations at the forefront.
- Embracing an attitude of lifelong learning. Taking on on‑the‑job training and external development opportunities to grow your career.
- Building connections. Supporting our customers, giving back, and helping make our communities a better place while enjoying the work.
What you’ll bring to the role
- Experience in a customer service environment and the ability to achieve targets.
- Strong attention to detail to ensure secure, accurate transactions with a risk mindset.
- Confidence to communicate with new and existing customers face to face and over the phone.
- Eagerness to understand and communicate what makes our bank different.
- Drive for collaboration – teamwork is crucial for achieving our goals.
- Experience in the banking and finance industry is a plus but not essential.
Our Community Banking model
Community Banking operates on a shared revenue model based on 'profit-with-purpose'. The profits generated are reinvested directly into the communities that create them, funding local initiatives such as infrastructure improvements, event sponsorships, and scholarship programs. As part of a community bank branch, you’ll engage in community events, support small businesses, and address the specific needs of the community.
So, why work with us?
- Want big impact that matters? Here, you’ll know your work directly benefits the customers and communities we serve.
- Want to be more than just a number? Join a team that truly values you and continues to grow in diversity every day.
- Want career opportunity and flexibility? You can achieve so much here with flexible policies and a supportive team.
Benefits include:
- Health and well‑being support, including discounted gym memberships, private health insurance options, and our Employee Assistance Program (EAP) for you and your immediate family.
- Prospect to take your learning to the next level through our corporate university ‘BEN U’.
Please note – once you have submitted your application you will receive an email to complete a Pymetrics online gaming assessment. Please check your junk folder if the email is not received within 30 minutes.
We believe a diverse workforce supported by an inclusive culture is central to our success, and we’re all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation or cultural background. To ensure that you feel supported and are set up for success, please don’t hesitate to reach out if you require any adjustments to the application or interview processes.
Screening and interviews may commence prior to closing date.
We are committed to responding to all candidates, regardless of the outcome of your application.
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