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About the role
Reporting to the General Manager of Enterprise Risk & Resilience, the Senior Operational Resilience Manager will help Xero prepare, respond, and recover from disruptive events. You will lead the development and continual improvement of Xero’s Business Continuity Management (BCM) Framework, enhancing operational resilience against risks that could impact our operations, customers, reputation, and brand.
Key Responsibilities
1. Business Continuity Management: Maintain and improve Xero's BCM framework, develop tools and resources, and ensure compliance with standards such as ISO 27001 and SOC2. Coordinate testing and stakeholder updates.
2. Risk Management: Align BCM with the Enterprise Risk Management framework, support risk identification, and collaborate with external tech companies to share best practices.
3. Incident Management: Build relationships with incident management teams, improve processes, and ensure alignment with the BCM framework.
Qualifications and Experience
* Experience in cloud/tech companies and understanding of risk management principles including BIA, disaster recovery, and business continuity planning.
* Proven ability to build innovative risk and resilience strategies and work cross-functionally in complex environments.
* Excellent communication skills for engaging stakeholders at all levels.
* Experience with online, remote, and collaborative work environments.
Success Metrics
* High engagement and relevance of BCM initiatives across the business.
* Achievement and maintenance of ISO 27001 certification elements.
* Enhanced ability to identify and manage emerging risks proactively.
Why Join Xero?
We offer generous paid leave, health and wellbeing benefits, flexible working, career development opportunities, employee resource groups, and a supportive environment where you can do your best work.
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