Job Overview:
Claims Management Specialist
This role is a key part of our team, where you will work closely with others to process and manage claims for injured workers. As a Claims Management Specialist, your primary responsibility will be to handle weekly payments, manage individual claims portfolios, and address high-risk situations.
* Manage and settle weekly payment entitlements in accordance with established policies and procedures.
* Enter data accurately into individual claims portfolios.
* Handle high-risk calls with empathy and professionalism.
* Process claims requests in line with company policies, laws, and regulations.
* Support the Community Integration Program (CIP) by managing CIP-related claims.
* You should have customer service experience within a medical or corporate environment.
* Strong written and interpersonal skills are essential for effective communication with patients, medical professionals, paramedics, and legal practitioners.
* You should be sensitive to people's medical, cultural, and social needs.
* You must be technically proficient in working across multiple platforms and troubleshooting systems.
* Your ability to work in a rapidly changing, high-pressure environment is crucial.
* Australian citizenship or permanent residency is required.
* We offer competitive remuneration, benefits, training, and career opportunities.
* Our extensive onboarding resources and training program help you get up to speed quickly.
* Our recognition platform allows you to celebrate your achievements and milestones.
* We provide flexible leave options, including purchased leave, to support your work-life balance.
* We prioritize well-being through an employee assistance program.
* Additional benefits include novated leasing, health insurance discounts, paid parental leave, and more.
We provide policy and claims management services to government and organizations across Australia. Our experienced teams deliver reliable service, committed to building better futures for our customers, colleagues, and communities.