Technical Services Specialist - Parts
We are seeking a dedicated Technical Services Specialist - Parts to join our Customer Service team at boss-plow. This role is perfect for someone who thrives on solving technical issues and providing exceptional support to our distributors, dealers, and customers.
What's In It For You?
* Opportunity to work with cutting-edge technologies and innovative solutions in lawn and garden or OEM equipment.
* Collaborative and supportive work environment where you can make a significant impact on customer satisfaction and product quality.
* Professional development and training opportunities to enhance your skills and knowledge.
* Competitive salary and benefits package that reflects your value to the company.
* Chance to be part of a team dedicated to excellence and operational success, fostering an ethical workplace where relationships thrive on trust and respect.
Key Responsibilities:
* Primary Technical Contact: Provide technical parts advice and support to the Customer Service team, dealer network, and direct customers, utilizing strong customer focus and ability to work across internal teams.
* Customer Order Management: Process and manage customer orders, follow up on back orders, and provide updates to customers, demonstrating excellent time management and organizational skills.
* Technical Assistance: Assist customer service with parts interpretation, technical information, and product specifications, showcasing strong numeracy and literacy skills.
* Communication with OEMs: Establish and develop communication with Original Equipment Manufacturers (OEMs) as needed, highlighting ability to handle customer complaints professionally and maintain successful business relationships.
* Productivity Improvement: Implement procedures to increase productivity and efficiency, working in a fast-paced, high-demand environment.
* Rework Coordination: Help to coordinate rework programs with Warranty and Product Manager - Equipment, demonstrating willingness to attend training locally as necessary.
Qualifications:
* Experience in a technical role in a commercial environment, preferably in lawn and garden or OEM equipment.
* Strong customer focus with the ability to work across internal teams to deliver exceptional customer experiences, utilizing SAP RP/3 and Infor CRM if familiar.
* Excellent PC and Microsoft Office literacy, with strong numeracy and literacy skills.
* Familiarity with safe working practices and ability to work in a collaborative and supportive work environment.
Other Requirements:
* Ability to handle customer complaints professionally and maintain successful business relationships, while working in a fast-paced, high-demand environment.
* Strong time management and organizational skills, with ability to prioritize tasks and meet deadlines.
* Willingness to attend training locally as necessary, and adapt to changing circumstances and priorities.
At boss-plow, we recognize that people participate in different ways in the workforce and bring with them diverse perspectives, backgrounds and experiences. We value and welcome this diversity and are committed to creating an inclusive environment where all individuals feel respected, supported and able to contribute fully.