**EARN $70,000 - $73,000 pa + Super | Negotiable Based on Experience**:
- **Well-Established Company Providing Life Safety Monitoring Services**:
- **Full or Part Time Roles with Flexible Roster | 5 Weeks Annual Leave**:
**About The Company**:
Our client is a partner of a leading security company in Perth and provides security and life safety monitoring services for their clients. Offering an empathetic, efficient and caring approach, our client assists with monitoring 13,000 customers nationally and delivers innovative solutions to corporate, not-for-profit, government and residential customers.
**About the Opportunity**:
The primary purpose of this position is to provide exceptional customer service to respond to a variety of alarm events while communicating with clients to assist with their needs.
Reporting to the **Central Monitoring Station Team Leader**, some of your responsibilities will include:
- Proactively participate as a member of the Central Monitoring Station team
- Follow standard monitoring response procedures according to AS2201.2
- Record all actions clearly and accurately in the Patriot monitoring platform
- Update client information accurately in the Patriot monitoring platform
- Liaise with clients/stakeholders regarding alarm/event activations
- Respond to alarm/event activations in a timely manner
**About You**:
- Exceptional customer service skills and high level of attention to detail
- Strong communication skills - clear, concise and accurate manner in person and over the phone
- A high level of computer skills and ability to learn new systems and software
- The ability to maintain professionalism in all and every aspect of the Monitoring Station Operations
- Patience, understanding and empathy wherever possible
- The ability to work in a team environment
You will also need:
- Security Officer's licence or willingness to obtain
- Police Clearance or willingness to obtain
- The ability to work in s 24/7 roster
**What's in it for You?**:
- Join an** Established & Reputable **Business in Innarloo
- Convenient Location | **Onsite Parking **& Close to Transport
- Enjoy **5 Weeks of Annual Leave** | 17.5% Leave Loading
- Friendly & Hard Working Team | **Supportive Environment**:
- **Diversity of Alarm Monitoring Types **|
- Initial & Ongoing Training | **Professional Development**:
- **Part-Time or Full Time **Available with Flexible Rosters
**The Next Step of your Application (Please Read)**: