About this role:
* Provide counter/reception support for the local office, including handling customer enquiries at self-help kiosks and online support.
* Resolve customer enquiries, provide information, and/or refer customers to appropriate government or community services.
You will undertake procedural, clerical, administrative support, and operational tasks including some basic research and analysis activities. This includes managing the team shared email inbox, appointments, and telephone enquiries, as well as coordinating appointments using agency office facilities, ensuring accessibility for participants.
Additional duties include undertaking research and investigation activities and preparing reports and correspondence, performing data entry activities, and ensuring follow-up is completed.