Company Overview:
Striive is a values-driven, trauma-informed organisation providing therapeutic Out-of-Home Care and NDIS services across Canberra and surrounding regions. We support children, young people, and people with disabilities to live safely and achieve their goals. Our strong team culture is built on trust, collaboration, and a shared commitment to high-quality care.
We operate with purpose and clarity, guided by our values:
* Innovation – exploring new ways to make a real impact
* Motivation – going above and beyond in our support
* Purpose – empowering every young person to thrive
* Authenticity – building genuine connections
* Compassion – leading with empathy
* Transparency – operating openly and honestly
Our quality work reflects these values, with a strong commitment to practice improvement, regulatory compliance, and safe service delivery.
About the Role
The Quality Assurance Advisor plays a key role in maintaining and improving quality systems across our OOHC and NDIS services. This role supports the implementation of internal audits, policy review, practice improvement, and ongoing compliance with relevant standards.
You will report to the Head of Quality & Safeguarding and work closely with frontline teams, service leaders, and external stakeholders to ensure our services meet best practice expectations.
Responsibilities
* Conduct internal audits of OOHC and NDIS services, with a focus on service quality, care documentation, and risk
* Review policies, procedures, and frameworks to ensure compliance and practical application
* Identify areas of concern, assess non-compliance, and support teams to implement corrective actions
* Provide clear, timely audit reports and support services to implement recommendations
* Monitor changes in regulation and policy across child safety and NDIS sectors
* Deliver staff coaching and guidance on quality systems, standards, and service expectations
* Assist with accreditation processes and support continuous improvement activities
Skills and Experience
* Minimum 3 years’ experience in a quality, audit, or compliance role, ideally in OOHC, NDIS or community services
* Working knowledge of relevant standards: NDIS Practice Standards, Child Safe Standards, Reportable Conduct
* Strong analytical and documentation skills
* Confident communicator with the ability to support and guide staff
* Proficiency in using audit tools and MS Office
* Qualifications in human services, quality management, or related field
* Quality auditing certification or experience supporting accreditation is desirable
What Striive Offers
Meaningful, purpose-driven work that influences care and safety outcomes
Professional development and sector engagement opportunities
Strong internal support and a positive team-based culture
Access to free, confidential counselling for employees and immediate family
A workplace culture built on inclusion, empathy, and shared accountability
Remuneration aligned with SCHADS Level 4–5, negotiable based on qualifications and demonstrated experience in quality, compliance, or auditing.
Child Safety Commitment
Striive Care is a child-safe organisation. All applicants are required to undergo a National Criminal History Check and hold or obtain registration with the Working with Vulnerable People scheme (ACT or equivalent).
Striive Care is committed to providing services that protect and keep children, young people, and adults safe from harm. The appointment of successful applicants is subject to satisfactory screening for child-related employment, including completing a valid National and/or International Criminal History Check and retention of Working with Vulnerable Persons Check.