About WSAudiology
As a global leader in the hearing aid industry, we invite you to join our team and help unlock human potential by bringing back hearing for millions of people worldwide.
We operate a global network of hearing stores equipped with the latest technology and staffed by dedicated professionals. Our company offers progressive career pathways for employees to grow and develop in their chosen field.
Location: Balwyn Clinic
Hours: Monday to Friday, 8:30am to 4:30pm
The Role
* Customer Service Representative: Engage with customers through phone, email, and in-person interactions, providing tailored product information and answering inquiries.
* Schedule appointments for hearing assessments and consultations with expert audiologists.
* Guide customers through our innovative range of hearing devices and accessories.
* Resolve concerns efficiently to ensure every interaction leaves a positive impression.
* Contribute to local marketing efforts to promote our clinic and its services.
* Perform minor hearing aid repairs (training provided).
Requirements
* Minimum 2 years' experience in customer service in retail or allied health environments.
* Good computer literacy and ability to navigate software programs (CRM, appointment management, etc.).
* Attention to detail and solid administrative background.
* Positive, team-oriented attitude with ability to work independently when needed.
Benefits
* Competitive remuneration package
* Ongoing training and continuing professional development
* Clinic incentives available throughout the year
* Paid Parental Leave
* Hearing Aid Benefits available to Employees, Family and Friends
* Access to Employee Assistance Program (EAP) at no cost
* Join an industry leader with a high NPS score and customer-centric care at the forefront of everything we do.
Inclusive Workplace
WS Audiology is an equal-opportunity employer committed to creating an inclusive employee experience. We welcome applicants from diverse backgrounds and believe that our work is at its best when everyone feels free to be themselves.
Candidates will be required to undergo a police check as a condition of employment.