Join to apply for the AFM Sales Support (Technical Sales Representative) role at Howden, A Chart Industries Company
We are inviting you to join Howden Australia, become a lead of our Sales team, which is based in Wangara, Western Australia. This role is critical in supporting our Parts Estimating Team (PET) and driving our sales success through effective client engagement, accurate data management, and prompt order processing.
What Will You Do? Client Prospecting & Engagement
* Compile lists of prospective client businesses using directories, CRM, and other sources
* Occasionally visit or communicate with prospective and existing clients to establish and maintain business relationships and act on selling opportunities
* Clarify customer requirements, timelines, and recommend suitable goods and services
* Follow up with clients to ensure satisfaction and resolve any issues arising
* Manage inflow of customer enquiries via MS Outlook, SAP Ariba, and CRM portals
* Input enquiries into CRM, assign to appropriate team members, and store relevant documents
* Timely receipt and processing of customer orders; enter spares orders into AX ERP system
* Cross‐check and reconcile purchase orders and CRM data for accuracy before closing opportunities
* Quote and negotiate prices and credit terms, complete contracts, and record orders
* Acquire and update knowledge of company and competitor products, services, and market conditions
* Monitor changing customer needs and competitor activity, reporting developments to sales management
* Occasionally assist in preparing sales reports and maintaining records of business expenses as required
Delivery & Fulfilment
* Arrange delivery of goods, installation of equipment, and provision of services
* Liaise with internal teams to ensure seamless order fulfilment and customer satisfaction
Data Management & Accuracy
* Ensure data for open tenders and won projects in CRM is accurate and up to date
* Update data in other support databases as required
Health, Safety & Compliance
* Take reasonable care for own health and safety and comply with company policies
* Liaise with management regarding current health and safety legislation and obligations
Your Experience Should Be...
* Experience in business/office administration
* CRM system knowledge and reporting experience
* Excellent customer service and communication skills (written & verbal)
* Highly organised, able to multi‐task and prioritise in a busy environment
* Strong attention to detail and data accuracy
* Able to make decisions independently and present professionally
* Intermediate MS Office skills, especially Excel
* Self‐starter and enthusiastic team player
* Understanding of basic technical terminology
* Experience working with tight deadlines and continuous improvement focus
Our Benefits Package...
Howden Australia offers a competitive package that ensures we perform at an optimum level while balancing your private and professional responsibilities in a friendly and modern environment.
Seniority level
Associate
Employment type
Full‐time
Job function
Business Development, Management, and Product Management
Industries: Industrial Machinery Manufacturing
Base pay range
$80,000.00/yr - $90,000.00/yr
Locations
* Perth, Western Australia, Australia
* Midland, Western Australia, Australia
* Welshpool, Western Australia, Australia
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