Apply now Job no :
Work type : Full-time, Part-time
Location : Flexible, Geelong - City, Melbourne - Burwood
Categories : Administration, Human / People Services, Customer Service
Flexible location + hybrid work arrangements
Full-time or Part-time continuing opportunities
Why work with us?
At Deakin you will have access to benefits such as a variety of leave options including generous parental leave and the ability to purchase additional leave; flexible working arrangements to help manage your work-life balance; ongoing learning and development opportunities to grow your career; an inclusive and supportive culture and environment to work in, both online and on campus.
Who are we?
Deakin HELP is integral to Deakin University's Customer Experience strategy, serving as the initial contact point for a diverse array of staff queries. The team's objective is to enhance support across various areas; people services (HR), finance, travel, recruitment, information technology, work requests and others, through a cohesive and responsive service model.
About the role :
This is your opportunity to shape the frontline experience for Deakin staff, supporting colleagues across people services, finance, travel, recruitment, IT, work requests, and general enquiries. The Officer, Deakin HELP, provides timely, clear, and practical advice through phone, email, ticketing systems, and face-to-face interactions.
You will assist in maintaining the knowledge