We're on a mission to make it possible for every person, team, and company to tailor their software to solve any problem and take on any challenge.
Computers may be our most powerful tools, but most of us can't build or modify the software we use every day.
At Notion, we aim to change this with focus, design, and craft.
Since 2016, we've been working towards this goal, serving customers like Pixar, Mitsubishi, Figma, Plaid, Match Group, and thousands more.
We're growing rapidly and looking for talented individuals to join us.
We are passionate about building a diverse and creative company that reflects the millions of people we reach worldwide.
About The Role :
As a member of the IT Operations team, you will provide exceptional technical support for our end users and serve as a technical resource for the team.
Reporting to the IT Operations Manager, you will help establish global support standards, improve IT operational processes, and foster positive stakeholder relationships.
Key responsibilities include enhancing IT policies, governance, and compliance.
What You'll Achieve :
Regional IT Support Leadership : Manage IT support services across global regions, focusing on APAC.
Establish service benchmarks, improve end-user engagement, and develop self-service options.
User lifecycle management : Oversee user provisioning workflows, ensuring smooth transitions and adherence to security protocols.
Asset lifecycle management : Manage hardware assets, coordinate procurement, and maintain inventory accuracy.
Strategic IT Program Development : Collaborate to improve onboarding, streamline processes, and implement technical solutions to boost efficiency.
Skills You'll Need to Bring :
Strong independent judgment in IT operations, applying structured problem-solving methodologies like ITIL.
Deep expertise in SaaS tools (e.g., OKTA, Workday, Google, Microsoft, Slack) and device management (e.g., Kandji, InTune, Fleet).
Advanced troubleshooting skills for hardware and software in macOS, iOS, and Android environments.
Knowledge of IT compliance and security protocols, with experience documenting procedures.
Excellent communication skills, stakeholder management, and adaptability.
Proactive in process improvements, automation, and fostering collaboration.
Ability to navigate cultural differences across APAC and communicate effectively.
Willingness to travel within the JPAC region as needed.
Nice to Haves :
Native-level Japanese language proficiency.
Experience with agile or scrum project management.
Intermediate proficiency with Notion.
We value diversity and are committed to equal opportunity employment.
If you need accommodations during the application process, please inform us.
We offer competitive compensation, benefits, and equity, tailored to role scope, location, and experience.
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