Overview
Our client is a leading name in the beauty and skincare industry, supplying premium products to clinics across Australia and New Zealand. This is a leadership role within a customer-centric business with solid growth ahead.
The Role
In this hands-on leadership position, you’ll guide a close-knit customer service team. You’ll run regular check-ins, manage workflow and partner expectations, and act as the link across broader business operations. Coaching and mentoring your team will be central, fostering a culture where staff feel empowered, supported, and set up for success.
You’ll also act as the first point of contact for client escalations, so a calm, empathetic and solutions-focused approach is key. Collaboration will be critical as you work closely with senior stakeholders, while also identifying opportunities for process improvement and greater efficiency.
About You
- A strong, empathetic leader who can motivate and inspire teams
- Skilled at stakeholder management and problem-solving
- Experience creating processes, training and measuring customer satisfaction
- Technically savvy (HubSpot, Zendesk, Intercom experience highly regarded)
- Background in beauty, skincare, e-commerce or retail an advantage
Benefits & Culture
- Competitive salary of A$95,000–A$105,000 + Super + 10% annual performance bonus
- Quarterly skincare allowance & generous staff product benefits
- Hybrid working (1 day from home per week) with parking available onsite
- Collaborative, social workplace with regular company events
- Ongoing training & development opportunities
- St Leonards location, close to public transport
If you’re looking for a leadership role where you can combine people management with a genuine passion for customer experience, we’d love to hear from you.
Apply now or contact Stephanie at
Pay
Base pay range: A$95,000.00/yr - A$105,000.00/yr
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📌 Customer Service Manager
🏢 Smaart Recruitment
📍 Sydney