Job Description
We are seeking a highly skilled and experienced administrator to join our team at Monash University.
About the Role
This is an exciting opportunity to work in a dynamic and fast-paced environment where you will be responsible for delivering exceptional customer service, providing administrative support, and contributing to the strategic objectives of Building Services.
Key Responsibilities
* Customer Service: Provide proactive and seamless customer experience by delivering an up-to-date advisory service, providing service knowledge and expertise.
* Administration: Work in a fast-paced environment and carry out a variety of duties by being flexible and adaptable to meet the workload of the unit.
* Enquiries and Correspondence: Respond to and manage enquiries in an efficient, professional manner in accordance with governing acts, regulations, policies, and procedures.
* Record Keeping: Complete building application lodgements and maintain record keeping systems for the unit.
* Service Quality: Identify, implement, and review strategies to improve service quality.
* Confidentiality: Maintain the highest ethical standards, exercise discretion, and maintain confidentiality of sensitive issues handled by the unit.
About You
To be successful in this role, you will have a Certificate IV in Business Administration or 3 years' experience in an office-based customer facing position. You will also possess:
* Excellent Communication Skills: Ability to connect with people through well-developed verbal and written communication ensuring accuracy and an approachable style.
* Customer Service Experience: Demonstrated experience and skills in customer service.
* Legislative Knowledge: Knowledge of and ability to interpret the building related legislation and regulation.
* Organisational Skills: Excellent organisational and time management skills, with the ability to prioritise tasks and meet deadlines.
* Attention to Detail: Strong attention to detail and accuracy in record keeping and documentation.
* Computer Skills: Proficient computer skills, including MS Office Suite and database management.
* Problem Solving: Ability to work independently, take initiative and problem solve.
Child Safety and Diversity
We are committed to being a child-safe organisation and have zero-tolerance for child abuse. We also value diversity and inclusion, and welcome and embrace everyone, all people with their own unique experiences.