* Salary: $117,593 - $135,935 (plus 15.4% super)
* Locations: Adelaide, Brisbane, Canberra, Melbourne & Sydney
* Several permanent & temporary positions; full-time or part-time hours; flexible working arrangements
The Australian Bureau of Statistics (ABS) is looking to recruit several Genesys Developers to help us modernise our data acquisition environment as part of the Data Modernisation Program.
There are both ongoing (permanent) and non-ongoing (temporary) positions at the Executive Level 1 classification level. The successful applicants can work full or part-time hours via a hybrid model of working from home and the office.
About the role
As a Genesys Developer you will work in partnership with ABS business areas and with external stakeholders and suppliers to design and/or build technical capability, as well as providing technical leadership to an effective group of ICT professionals.
As a Genesys Developer you will have the opportunity to undertake technical work and will have a strong focus on hands-on ICT activity, with varying degrees of solution design collaboration and evaluation depending on the role.
Responsibilities across the available roles include:
* ensure the delivery of quality, architecturally aligned IT solutions to meet ABS business outcomes through leadership of a multi-disciplinary Agile team
* liaise with internal and external stakeholders (including vendors), leveraging their expertise to resolve critical issues and inform decisions
* provide specialist developer skills and expertise of the Genesys CX platform
* design, develop and maintain contemporary solutions in accordance with software development best practices, security policies and guidelines
* provide technology guidance to a technical team
* apply DevOps practices and automation to the solution you are responsible for delivering.
What we are looking for - selection criteria
To be suitable you should have most or all of the following skills, qualities and experience:
* experience in delivering enterprise ICT solutions in an Agile context
* ability to communicate, liaise and negotiate with a broad range of stakeholders
* ability to nurture positive working relationships
* possess strong analytical and problem-solving skills
* technical leadership experience, including the ability to mentor staff and contribute to technology uplift
* technical skills and experience in one or more of the following technologies is advantageous:
* Genesys CX
* SIP, IVR, Routing
* CRM integration with Pega or other CRM systems
* Terraform
* Public cloud (AWS, Azure)
* Web technology (HTML, CSS, JavaScript), NodeJS, ReactJS, Python
* Webservices and APIs (SOAP, REST and GraphQL).
Please read the attached