Opportunity: Senior Receptionist
Location: West Dental & Implants
Full-Time hours | Friendly Team | Supportive Environment
Are you a confident, organised, and patient-focused professional looking to make a real impact in a warm and welcoming dental setting? West Dental & Implants - Dental Practice is seeking a Senior Receptionist to join our team on a Monday to Friday-time basis.
This is a fantastic opportunity for someone who enjoys both patient care and administrative work in a calm, professional environment.
Your Key Responsibilities
* Welcome and onboard new patients, explaining treatment options clearly and compassionately
* Promote and confidently present our plans
* Support dentists with treatment planning:
* Input treatment plans into our dental software
* Prepare estimates, consent forms, and info sheets
* Present cases and payment options to patients
* Schedule appointments and assist with financial arrangements
* Track daily treatment figures and accepted plans
* Manage follow-ups, recalls, and outstanding treatments
* Provide complimentary consultations and create patient reports
Reception & Administrative Duties
* Handle phone and email enquiries, especially from new patients
* Monitor patient sources and marketing feedback
* Support in running a smooth reception operation
* Perform general administrative duties as required
* Maintain a calm, professional, and supportive environment for both patients and colleagues
We're Looking For Someone Who Is:
* A confident communicator, especially when discussing treatments
* Friendly, approachable, and reliable
* Highly organised and calm under pressure
* Experienced in dental is preferred
* Comfortable with dental software (training provided if needed)
* Proficient in using any dental software system with willingness to learn new platforms
What We Offer:
* Supportive and collaborative team environment
* Ongoing training and professional development
* A role where you can truly make a difference in patients' dental journeys
Job Types: Full-time, Permanent, Casual
Pay: $34.00 – $44.00 per hour
Schedule:
Monday to Friday
Education:
High School (Year 12) (Required)
Experience:
Dental receptionist: 1 year (Required)
Work Authorisation:
Australia (Required)
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