Trilogy Care is one of Australia's fastest-growing approved Home Care Package providers. Our innovative self-management model gives older Australians more choice, transparency, and value - so they can spend less on fees and more on the care they need.
We're a vibrant, purpose-driven team dedicated to helping people live independently at home for longer. It's not just about numbers - it's about real impact for our clients and their families and we take pride in building a workplace where people feel empowered, supported, and valued.
The Position
The Internal Coordination Manager is a senior leadership position responsible for overseeing Team Leader/s and clinicians to deliver exceptional care outcomes, through care partner coordinators, within a coordinated (self-managed plus) care model. This role focuses on optimising internal care coordination operations, fostering a culture of excellence, client satisfaction and continuous improvement. By collaborating with other leadership team members, the Internal Coordination Manager ensures seamless service delivery while aligning team performance with organisational priorities.
This role is accountable for compliance with aged care legislation, team development, and driving performance metrics all while prioritising client satisfaction and operational efficiency.
What You'll Do
Lead and support Team Leaders and clinicians to deliver high-quality care outcomes within a coordinated self-managed care model.
Oversee and optimise internal care coordination operations to ensure smooth, effective service delivery.
Foster a culture of excellence, client satisfaction and continuous improvement across the coordination teams.
Collaborate with the broader leadership team to align performance, priorities and organisational goals.
Ensure compliance with aged care legislation, policies and quality standards.
Drive team performance, including workforce development, coaching and achievement of key operational metrics.
Champion client-centred service, balancing efficiency with exceptional care experiences.
How You'll Succeed
Improve operational processes, efficiency, and overall team performance.
Strengthen collaboration and communication with service partners and external stakeholders.
Provide effective professional development, coaching, and support to Team Leaders and clinicians.
Maintain consistent compliance with aged care legislation and regulatory requirements.
Achieve organisational objectives while modelling and reinforcing Trilogy Care's values.
Resolve escalations promptly, mitigate risks, embed learnings, and deliver positive service experiences to stakeholders.
What You'll Bring
Tertiary qualification in healthcare or a related field (preferred).
4+ years' leadership experience in human services, with a strong record of developing high-performing teams.
Experience in aged care or healthcare, particularly in care coordination roles.
Ability to build and manage effective partnerships with external service providers and stakeholders.
Excellent communication, coaching, and conflict-resolution skills.
Strong analytical, problem-solving, and data-informed decision-making capabilities.
Solid understanding of aged care legislation, funding models, and compliance requirements.
Proven ability to implement organisational strategy and lead continuous improvement initiatives.
Why Trilogy Care?
Beautiful, modern King Street office in Bowen Hills—close to public transport, gyms, cafés, restaurants and supermarkets.
Supportive, collaborative team culture with regular social events and a vibrant workplace environment.
Career growth pathways, including leadership exposure, mentoring opportunities, and progression into specialised or senior roles.
Meaningful, purpose-led work where your impact directly supports older Australians to live safely and independently at home.
Professional development, including ongoing coaching, L&D support, and access to modern systems (Microsoft 365, Power BI, automation and generative AI tools).
Wellbeing and lifestyle benefits such as Fitness Passport, novated leasing, EAP for you and your immediate family, plus discounts on groceries, fuel, utilities and wellbeing products.
Work-life stability with permanent full-time hours, Monday to Friday.
Unlock your Potential with Trilogy Care
Behind every hour of care we deliver is a smart, tech-enabled team rethinking how aged care operates. At Trilogy Care, we're going beyond compliance and coordination - we're applying AI, automation and operational design to deliver better client experiences and better employee ones. Every staff member has access to generative AI tools, training, and time to experiment - not just the Tech team Whether you're in care, finance, people & culture, growth, or support, you'll be part of an industry-first AI movement where we reward ideas that improve care outcomes, safety, efficiency or team wellbeing.
Please note
To join our team, you'll need to have full Australian work rights. As part of our standard recruitment process, we'll also conduct a working rights check, police check and request professional references during onboarding.
We appreciate the interest of recruitment agencies but kindly ask that resumes not be submitted unless a prior agreement is in place. Trilogy Care will not accept responsibility for any fees related to unsolicited resumes.
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