Veterinary Clinic Operations Manager
We are seeking an experienced veterinarian or animal-related professional to manage the day-to-day operations of our clinic. The ideal candidate will have a strong background in practice management, excellent communication skills, and a focus on delivering exceptional customer service.
This role involves overseeing all operational and people matters within the clinic, including communications, procedures, and business services. The successful candidate will thrive on managing a busy clinical setting, leading employee matters, and being highly engaged in customer experience and client loyalty activities.
* Oversee all operational and people matters within the clinic, including communications, procedures, and business services.
* Lead employee matters, including recruitment, training, and development.
* Be highly engaged in customer experience and client loyalty activities, clinic service streams, marketing, digital services, social media, complaint resolution, and compliments.
* Manage the financial performance of the clinic, stock control, procurement, accounts, budgets, and profit and loss.
* Lead work health and safety compliance, facilities and maintenance, assets and equipment, as well as cleaning and presentation standards.
* Work closely with Clinical Leaders to uphold industry standards and innovation, clinical governance, and strategic direction and decisions of the clinic.
* Collaborate with Regional Manager to champion change, improve clinic performance, drive client engagement, and create high-performing service environments.
* Lead company initiatives, projects, and technology.
* Bring a collaborative and engaging leadership style.