Job Summary:
This is a fantastic opportunity to take your technical skills to the next level as a Technical Support Specialist.
Main Responsibilities:
* Become the go-to person for customer support, building strong relationships by gaining their trust and respect.
* Maintain effective maintenance schedules for service contracts.
* Carry out onsite repairs of designated high-end products and software, including diagnostics and installations.
* Stay up-to-date with software patches and upgrades, ensuring seamless system performance.
* Accurately complete Field Service Reports and related documentation.
* Develop strong troubleshooting skills, providing expert technical support and escalating issues when necessary.
* Collaborate with other vendors to resolve complex issues.
* Effectively communicate technical information to non-technical individuals.
* Demonstrate attention to detail and excellent time management skills, while maintaining a strong network of contacts.
* Foster a culture of compliance, following company policies and procedures.
* Provide exceptional telephone etiquette and interpersonal skills.
* Ensure accurate upkeep of service tools and equipment, adhering to all field service administration and reporting requirements.
Required Skills:
* Exceptional problem-solving skills
* Excellent communication and interpersonal skills
* Strong organizational and time management skills
* Able to work in a fast-paced environment
* Ability to adapt to new technologies and systems
Benefits:
* Opportunity to develop valuable skills and expertise
* Chance to work with cutting-edge technology
* Collaborative team environment
* Ongoing training and development opportunities