About the Role
As a Banking Consultant in Retail Banking, you will play a key role in helping customers with their end-to-end financial needs and goals.
You will be responsible for meeting each customer's needs across transaction activities, needs-based conversations, and educating them on digital solutions. This includes having in-depth knowledge of customer transactions and being able to complete these transactions accurately.
In addition, you will have the opportunity to act as a role model and peer coach, delivering exceptional customer service and ensuring that customers leave the branch as strong advocates of your work.
This is a challenging yet rewarding role that requires you to be highly adaptable and able to multitask effectively.
Main Responsibilities:
* Provide seamless branch experiences for customers by meeting their end-to-end banking needs
* Act as a role model and peer coach, delivering exceptional customer service
* Contribute to significant uplifts in customer engagement and advocacy
* Support bank programs and initiatives
* Take responsibility for 'knowing your customer' from a risk perspective
* Ensure compliance with policies and procedures
What We're Looking For
We are looking for individuals who possess exceptional customer focus, retail experience, and the ability to adapt to change and ambiguity.
You should be able to multi-task effectively, work in a collaborative team environment, and possess excellent communication and interpersonal skills.
In addition, you should have a sound understanding of compliance and be willing to learn and grow with our organization.
Key Requirements:
* Exceptional customer focus and retail experience
* Ability to adapt to change and ambiguity
* Multitasking and teamwork skills
* Excellent communication and interpersonal skills
* Sound understanding of compliance
Why Work With Us
We offer a dynamic and supportive work environment where you can grow and develop your skills.
Our organization values diversity and inclusion, and we are committed to creating a workplace that reflects the communities we serve.
We also offer flexible working arrangements, access to health and wellbeing services, and discounts on selected products and services.
Benefits:
* Dynamic and supportive work environment
* Diversity and inclusion
* Flexible working arrangements
* Access to health and wellbeing services
* Discounts on selected products and services