We are looking for Customer Service Representative & Customer Banking Specialist to join our team
* Locations: Aitkenvale, Townsville, Castletown (Hyde Park)
* 12-Month Contract Opportunity
* 20hours per week
* Flexibility for roster: 9:30 -1:30pm 10-2pm, 12-4pm Monday to Friday
Do work that matters
As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We've been serving our local communities for over 100 years, with market-leading products, services and technology.
What we do has real impact at all stages of people's lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you'll positively impact our customers' lives and be there for them when they need us.
See yourself in our team
As a Customer Service Representative or Customer Banking Specialist in our team, you will:
* Deliver a seamless experience by responding to customers' transactional banking needs.
* Process a range of transactions, including deposits, withdrawals, transfers, bank cheques and CommFX.
* Conduct financial health checks to understand customers' needs and identify opportunities for tailored products and services.
* Assist with cash handling and ATM procedures.
* Educate customers on in-branch technology and digital banking solutions, demonstrating how these tools can simplify their banking.
* Follow the Bank's processes and procedures, ensuring accurate reconciliation of transactions, reviewing financial positions and upholding our strong risk culture.
* Engage in meaningful conversations to support customers' broader banking needs, including Home Loans, Business Banking and Financial Advice.
* Handle enquiries, maintain accounts and process applications for credit products.
* Problem-solve effectively, providing solutions while championing compliance and risk management practices
We're interested in hearing from people who have:
* A genuine passion for Customer Service and are looking to kick-start your career in Banking with this entry-level position
* A genuine interest in improving the financial wellbeing and lives of our customers
* The ability to ask the right questions, respond to customers' needs and refer them to the relevant team members in order to better serve their needs
* Excellent communication skills & willingness to contribute to a collaborative culture
* Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions
With us, you'll help customers make the right financial decisions and achieve their dreams.
If this role sounds like the perfect fit then we'd love to hear from you. Apply today
'Aboriginal &/or Torres Strait Islander people encouraged to apply
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.
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Advertising End Date: 25/11/2025