Job Title: Customer Service Representative We are seeking a Customer Service Representative to join our team. As a key member of our subscriber services department, you will be responsible for providing exceptional customer service to our subscribers. The ideal candidate will have a proven track record in delivering outstanding service in a call centre or similar environment. You will be responsible for handling inbound customer inquiries and resolving issues efficiently and effectively. * You will have excellent written and verbal communication skills, as well as the ability to think on your feet and come up with creative solutions to problems. * Your passion is making someone's day – we want to hear your smile over the phone! * You want to work in a friendly and supportive environment where you can grow professionally. About the Role: This is an exciting opportunity for individuals who are passionate about delivering exceptional customer experiences. In this role, you will: * Provide excellent service to home delivery subscribers via phone or email; * Take payments, process holds, start new subscriptions, resolve complaints/cancellation requests; The benefits include: