Case Support Administration Officer – CA
Susan Andrews, Team Leader Family Violence Access Points & Administration
Provide essential administration and operational support to ensure the smooth functioning of the Office, supporting staff and clients and managing daily administrative tasks, located in Sale VIC 3850 AU
About the Role
* Work Life-Balance – Salary packaging | Flexi time
* Provide a welcoming and professional first point of contact for all clients, visitors, and staff in person and over the phone.
* Responsible for the opening and closure of the Quantum site front entrance.
* Provide front‐of‐house inductions and room bookings to short term visitor groups and co‐located tenants.
* Liaise with Property Coordinator for onsite maintenance and communication to staff.
* Ensure that meeting and interview rooms are used appropriately, left clean and adhering to time allocations.
* Provide additional support to all staff on front‐of‐house matters as required and reasonably fit within the scope and level of the role.
The Ideal Candidate will bring
* Client‐focused approach with the ability to provide high‐quality services in line with organisational policies.
* Strong problem‐solving skills to analyse situations, consider the broader context, and develop practical solutions.
* Effective communication and collaboration skills to work well with others, actively listen, and contribute to a team environment.
* Resilience in handling challenging situations, maintaining a solution‐focused mindset, and practicing self‐care.
* Valid Victorian Driver's Licence | Working with Children Check | Police Check
* Certificate IV in Business Administration or other related field or equivalent experience (refer to Position Description).
Benefits of working at Quantum
* Location – Sale
* Job Security – Two (2) Ongoing Part‐Time Positions | combined 1.0 EFT (38 hrs per week)
* Salary – SCHADS Award Level 4 | $88,090 P/A (Pro rata) | + Superannuation | Annual indexation | Portable long service leave | Leave opportunities.
* Supervision & Support
* Promotional opportunities within the Organisation.
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