About Us
Spacetalk is on a mission to keep families safe and connected through smart technology. As we continue to scale and evolve our platform, we are investing in a number of high-impact strategic initiatives that will support our next phase of growth.
We are now looking for a Senior Project Manager (Business) to play a key role in delivering one of our most important transformation programs.
Why This Role Matters
This role will lead the business-facing delivery of a complex, cross-functional program spanning multiple teams including Product, Operations, Customer Experience, Commercial, and Marketing.
You will be responsible for ensuring business readiness, alignment, and execution across all non-technical workstreams, working in close partnership with a Technical Project Manager and senior stakeholders across the organisation.
Role Scope
* Lead business delivery across a large-scale strategic program
* Coordinate multiple workstreams across commercial and operational teams
* Ensure alignment between business priorities and program execution
* Drive planning, governance, and successful delivery outcomes
* Act as the bridge between business stakeholders and technical delivery
Contract Details
* Duration: 6 months
* Engagement: Full-time contract
* Location: Sydney (hybrid)
* Start: ASAP
Key Accountabilities
Business Program Leadership
* Own delivery of all business-facing components of the program
* Define scope, timelines, milestones, and interdependencies
* Ensure delivery aligns to commercial and operational objectives
Stakeholder Engagement
* Act as the central point of coordination across business teams
* Partner with senior leaders across Product, CX, Operations, and Marketing
* Manage expectations and ensure clear communication at all levels
Planning & Coordination
* Develop and maintain detailed delivery plans across workstreams
* Coordinate activities across internal teams and external partners
* Ensure all business functions are aligned and progressing to plan
Business Readiness
* Ensure operational readiness across customer experience, support, and internal teams
* Drive development of communications, processes, and training where required
* Prepare the organisation for key delivery milestones
Risk & Issue Management
* Identify and manage risks impacting business delivery
* Implement mitigation plans and escalation where required
* Maintain visibility through structured reporting and tracking
Governance & Reporting
* Lead program governance for business workstreams
* Prepare updates for steering committees and executive stakeholders
* Track delivery against milestones, KPIs, and outcomes
About You
* Proven experience delivering complex, cross-functional business programs
* Strong background in transformation, operations, or commercial project delivery
* Experience working in fast-paced, scaling organisations
* Experience partnering closely with technical teams on large initiatives
Skills
* Exceptional stakeholder management and influencing capability
* Strong organisational and planning skills with attention to detail
* Ability to simplify complexity and drive alignment across teams
* Comfortable operating in ambiguity and driving outcomes
Desirable
* Experience in technology, SaaS, telco, or platform-based environments
* Exposure to customer experience, operations, or go-to-market delivery
* Familiarity with structured delivery frameworks (Agile, PRINCE2, PMP)
* Work on a high-impact, business-critical program with executive visibility
* Partner directly with senior leaders across the organisation
* Opportunity to shape how a major initiative is delivered end-to-end
* Fast-paced, collaborative, and outcome-driven environment
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