OverviewAre you ready to take flight in a dynamic and fast-paced aviation industry?
Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually, and the mission is to provide aviation solutions around the globe for a better customer experience.We believe that our people are what differentiates us.
At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are seeking dedicated individuals to join our team at various locations across the globe.Job SummaryPassenger Service Agents play a crucial role in ensuring a seamless and pleasant experience for passengers, from the terminal to the aircraft.
We are known for helpfulness, extensive knowledge, and courteous demeanor, treating each passenger with kindness and respect.
We work as a cohesive unit with a strong emphasis on safety and punctuality, delivering reliable and efficient services for airlines that depend on Swissport for ground handling services.
Work hours are flexible to align with airline schedules, including early mornings, late-night shifts, and weekends.Your activitiesAssist passengers during check-in, boarding and disembarkation.Handle the check-in process, including verifying tickets, issuing boarding passes and checking luggage.Provide accurate flight information to passengers, including updates on delays, cancellations and gate changes.Resolve passenger complaints and issues efficiently and professionally.Offer support and answer questions regarding flight schedules, fares, routes and policies.Assist passengers with special needs, including unaccompanied minors, elderly passengers and those requiring wheelchair assistance.Assist with luggage drop offs through the check-in process.Ensure compliance with security procedures and protocols, including screening passengers and luggage.Coordinate with other airport personnel and departments to ensure smooth operations and customer satisfaction.Provide assistance and support during emergencies, including medical incidents and flight diversions.Maintain accurate records and documentation for all transactions and customer interactions.Utilise language skills to assist international passengers and communicate effectively with diverse customers.Your profile / QualificationsCommitted to delivering exceptional and safe service.Strong interpersonal skills and a team player.Demonstrates a strong work ethic and a desire for learning and advancement.Maintains composure under pressure and presents themselves with confidence.Upholds excellent presentation and grooming standards.Exhibits organisational and effective time management skills.Physically capable of handling passenger baggage and operating wheelchairs when required.Fluent in English (additional languages welcomed).
Confidence in using software and technology - Intermediate skills required.Australian Citizen/Resident with unlimited work rights.Possession of a valid Australian driver\'s license and reliable transportation.Must be 18 years of age or older.What We OfferOn-site employee parking available.Uniforms provided.Opportunities for career advancement.Accrual of annual and personal leave.Comprehensive & paid training and ongoing support provided.At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success.
We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.Visit our website at Swissport Careers to learn more about Life at Swissport.Join Swissport today and be part of a team that connects the world of aviation
Only permanent residents of Australia or New Zealand, or those who have the right to work in Australia or New Zealand may apply.
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