Job Summary
We are looking for a proactive and technically skilled IT Support Engineer to provide first- and second-level technical support to end users. The ideal candidate will troubleshoot hardware, software, and network issues, ensure system reliability, and deliver excellent customer service. This role plays a critical part in maintaining smooth IT operations across the organization.
Key Responsibilities
* Provide technical support for desktops, laptops, printers, and mobile devices
* Troubleshoot hardware, software, network, and system issues
* Install, configure, and maintain operating systems and applications
* Manage user accounts, permissions, and access controls
* Monitor system performance and ensure security compliance
* Respond to helpdesk tickets in a timely and professional manner
* Support onboarding and offboarding of employees (account setup, device deployment)
* Maintain IT documentation, asset inventory, and support logs
* Escalate complex issues to senior IT staff when necessary
* Assist in implementing IT projects and system upgrades
Requirements
* Proven experience in IT support or technical support role
* Strong knowledge of Windows, macOS, and common business applications
* Basic networking knowledge (TCP/IP, DNS, DHCP, VPN)
* Familiarity with Active Directory and Microsoft 365
* Experience with ticketing systems and remote support tools
* Strong troubleshooting and problem-solving skills
* Excellent communication and customer service abilities
Qualifications
* Bachelor's degree in Information Technology, Computer Science, or related field (preferred)
* 2–5+ years of experience in IT support or helpdesk role
* Relevant certifications such as CompTIA A+, Network+, Microsoft, or ITIL (preferred but not required)
Job Type: Permanent
Pay: $82,000.00 per year
Benefits:
* Childcare assistance
* Company car
* Life insurance
* Professional development assistance
Work Location: In person