ROLE DEFINITION
Position Title: Office Patient Assistant (level 1)
Reports to: Dialysis Clinic Manager
PRIMARY PURPOSE OF THE ROLE
* To provide high quality level of reception and secretarial services to the patients, and staff at the clinic in a caring and supportive manner.
* To support the nursing staff in the dialysis clinic by performing non-clinical duties relating to direct and indirect and patient care.
KEY RESPONSIBILITIES
General Administration
* Answer the switchboard in a courteous and professional manner.
* Liaise with patients and their families in a compassionate manner.
* Perform general clerical and administrative tasks as required i.e. filing, minute taking, agenda creation.
* Responsible for petty cash dispersal and reconciliation.
* Responsible for maintaining the levels of and ordering general office supplies.
* Responsible for bookings and maintaining patient transport.
* Provides assistance with the quality improvement program.
* Responsible for holiday patient enquiries and coordination of holiday patient applications if required.
* Creates and maintains patient Newsletter.
* Other duties and responsibilities as assigned.
Billing Administration
* To admit and discharge patients within a centralized billing system.
* To ensure that all necessary forms for new patients are completed and correctly loaded into the centralized billing system.
* To conduct eligibility checks on all new patients with their Private Health Fund.
* Prepare invoices and credit notes in relation to revenue generation.
* Prepare and collate all required supporting documentation required to accompany invoices.
* Undertake banking procedures for all cheque and cash payments.
* Prepare and maintain an accurate record management system of all patient records.
* Prepare and maintain reconciliation records.
Patient Service
* Ensures cleanliness and neatness of patient treatment area, stockroom and medical devices as per clinic procedure.
* Assists with the collection and distribution of basic food preparation and delivery of nutritional requirements to patients and visitors including ordering.
* Maintains the stock levels of all consumables within the stock room and trolley/s as required for daily operation of the clinic.
* Attends to the re-stocking of consumables in the stock room and trolley/s as required for daily operation of the clinic.
* Manages the ordering of all stock and consumables for the operation of the clinic.
* Confirms delivery of stock and cross checks inventory with documentation and forwards monthly stock take to the Purchasing Officer.
* Maintains Clinical Manager database.
* Ensures routine collection and appropriate disposal of linen, rubbish and contaminated waste.
* Coordinates collection of blood samples by pathology lab, help spin blood before collection.
* Participates in Quality Assurance activities as required by the Dialysis Clinic Manager.
* Ensures/promotes a safe, secure and healthy working environment to staff and a comfortable, safe environment for visitors and patients as detailed in the Workplace Health and Safety policy (FMEAU-28).
* Engages in internal and external in-service activities to enhance / maintain skills and knowledge
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