Job Posting
To deliver exceptional technical support and enhance customer satisfaction, a motivated Senior Support Engineer is sought to work across various technologies.
* Cert IV in IT or relevant experience is required for this role.
The ideal candidate will possess strong skills in Windows Server and Microsoft 365. We offer opportunities for career growth and professional development within our organization.
About the Role:
* The successful applicant will be responsible for providing high-quality technical assistance via phone, email, or on-site visits as needed.
greater emphasis is placed upon delivering timely resolutions rather than prolonging the process with excessive troubleshooting measures;
lsthen only proactive communication regarding issue status updates ensures that expectations are set correctly from start
keeping customers informed throughout their interaction,
having regular team meetings fosters collaboration among colleagues allowing efficient knowledge sharing amongst peers thereby maintaining consistency while striving excellence whenever engaging internal clients;
The position demands excellent communication skills both written verbal - extensive problem-solving abilities demonstrated ability work under pressure handling multiple tasks simultaneous environment prioritizing effectively manage deadlines ensuring quality results delivered consistently.