Workplace Exp Coordinator_Melbourne Job ID 216110 Posted 15-Apr-2025 Role type Full-time Areas of Interest Facilities Management Location(s) Melbourne - Victoria - Australia - Expression of Interest - June 2025 - Global Financial Services client with excellent work culture and benefits - Melbourne | Land of the Wurundjeri people Culture of our team at CBRE GWS CBRE is the world's leading and largest commercial real estate services and investment firm; a growing and visionary organisation, comprised of the best and brightest professionals. Within Global Workspace Solutions, also known as GWS, we are invested in the development and unique needs of our diverse employees and client accounts. About the Role: As a CBRE Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building. This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building. What You'll Do: - First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols. - Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups. - Arrange and confirm recreational, dining, and business activities on behalf of the requestor. - Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, and onboarding. - Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner. - Organize and manage on-site events. This includes securing event space, set up and tear down of the room, and delivery of supplies. - Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building. - Coordinate with vendors who supply services or goods to the workplace. - Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager. - Impact through clearly defined duties, and methods and tasks are described in detail. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion. What You'll Need: - High School Diploma or GED with up to 2 years of job-related experience. - Ability to follow basic work routines and standards in the application of work. - Communication skills to exchange straightforward information. - Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. - Strong organizational skills with an inquisitive mindset. What's in it for you? ? - Rewarding career with great developmental opportunities within GWS and across CBRE? - A great opportunity to make your mark in a growing business. - Extensive training opportunities which can be tailored to your career goals - Opportunity to be exposed to world class facilities management services CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)