My client, a leading importer and distributor of iconic toys and hobby brands has a full time opportunity for an experienced Customer Service Officer based in the inner southern suburbs. The ideal candidate will have excellent communication skills with the ability to provide top level customer service and manage enquiries over the phone, socials and email. If you have worked within a fast paced customer service or retail environment with great IT skills, this will be highly regarded.
The Responsibilities Include
* Proving excellent customer service over the phone with direct enquiries, this can be clients ordering from their website or retail stores checking on their stock delivery
* Recording details of the calls as needed and ensuring the enquiry has been followed up
* Updating customer orders in the system and checking freight times
* Updating the spreadsheet as required
* Backing up the data entry team if they need any extra support
* Administrative tasks as required by management
* Updating the digital planning platform as needed, Asana
* Transfering calls and escalating enquiries to the relevant departments as needed
* Ensuring the emails and social media pages are checked and the direct messages and enquiries are responded to in a timely manner
Ideally You Will Have
* Excellent customer service skills over the phone and responding to emails and messages
* Strong verbal and written communication skills
* The ability to be flexible and adaptable to assist the data entry teams if needed
* The ability to multitask for efficiency
* Good problem solving skills
* The ability to prioritise tasks as needed with a strong sense of initiative
* Good experience with Social Media to navigate through comments and direct messages from clients
* Great IT skills with the ability to learn and pick up new systems
* Strong attention to detail and experience using Excel
* Experience working within an import/ distribution or retail company will be highly regarded but not essential.
If you're interested in this exciting opportunity and meet the requirements, please click 'apply now' to apply online. For further enquiries, please call Kammy Lee on 8468 8035 or email kammy.lee@randstad.com.au I look forward to your application, please note only the shortlisted candidates will be contacted immediately.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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