Job Description
Ashurst is a leading global law firm with a determination to go beyond the ordinary by outpacing change. We have a community of 4800+ people across over 30 offices globally and are a trusted adviser to top corporates, financial institutions and governments. What sets us apart is our ambition for our people and our clients.
What makes Ashurst a great place to work?
* Flexible work options
* Market leading parental leave of 26 weeks paid leave irrespective of gender
* Health and wellbeing benefits, gym membership and corporate health plans
* Genuine opportunities to grow your career through secondments or global opportunities
* Extensive Learning & Development opportunities including tailored professional development for all employees, coaching, mentoring and study support for further education
* We have a strong commitment to social impact, demonstrated by our extensive volunteering and pro-bono opportunities, as well as our award-winning social inclusion and mobility programs
* We are committed to reaching net‐zero greenhouse gas emissions by 2050.
The Opportunity
We have an opportunity for an experienced Service Desk Analyst to join our IT team in Brisbane on a 12 month fixed term contract. You will work with the wider IT team playing an integral part in providing a professional IT support service to the firm with end-to-end management of software and hardware incidents and service requests.
A full job description including a breakdown of responsibilities can be found on our careers page.
Requirements
* 2+ years of experience in a similar role analysing and troubleshooting IT incidents
* Intermediate to Advanced skills in Microsoft Office & Outlook
* Knowledge of Microsoft Windows, Office 365, Microsoft Active Directory and document management systems
* Knowledge of Microsoft Azure would be an advantage
* Knowledge of remote working solutions, e.g., VPNs and mobile technology
* Work in accordance to ITIL processes and procedures
* Excellent verbal and written communication skills with a strong customer service focus
If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, please contact:
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