Business Manager – Gold Coast
National Workforce, a division of NW People are seeking an experienced and driven Recruitment Business/Branch Manager to lead our Gold Coast (Nerang) branch. This is a key leadership role responsible for driving growth, profitability, and team performance while ensuring compliance and a strong safety culture. The operation from Nerang is well established and has a strong list of national and local clients. Recruitment Managers with previous experience will be held in high regard and preferred.
About the Role
Reporting directly to the Regional Director, you will lead a team of Recruitment Consultants and Account Managers. This is a hands-on position, and we encourage business managers to take on all levels of responsibility. You will take full ownership of the branch's performance, growing the existing client base organically and with new clients. Business Development is requirement for this role and applicants will need to demonstrate a track record of successfully onboarding new clients.
Key Responsibilities
* Drive sales growth, market share, and gross profit performance
* Achieve net profit budget targets
* Manage and retain existing clients while generating new business opportunities
* Oversee and optimise consulting and account management functions
* Lead, mentor, and manage staff performance, including regular reviews
* P&L responsibility and accountability
* Manage branch expenditure and financial planning, including annual budgeting and forecasting
* Lead recruitment processes including interviewing and onboarding new staff
* Facilitate weekly reporting and monthly team meetings
* Build strong client relationships, including occasional after-hours engagement
* Ensure full compliance with internal systems and the Integrated Management System
Leadership & Authority
You will have full responsibility for the day-to-day operations and decision-making within the Business Unit, ensuring alignment with broader organisational goals.
Work Health & Safety (WHS)
* Promote and maintain a strong safety first culture
* Ensure all staff are trained and compliant with WHS policies and procedures
* Monitor and review safety systems and practices
* Report hazards, incidents, and injuries in accordance with procedures
* Ensure proper use of PPE and adherence to client safety requirements
About You
* Proven experience in a management role in a recruitment company
* Strong background in Account Management and Recruitment/Consulting
* Minimum of 2 years' experience as a manager or show you can progress to a business manager position
* Excellent communication and people skills
* Demonstrated ability to negotiate, influence, and drive results
* Strong commercial acumen and leadership capability
Why Join Us?
* Leadership role with full operational ownership
* Opportunity to drive growth and shape a high-performing team
* Dynamic and supportive work environment
* Competitive salary package
* Fully maintained company car or allowance
* Bonus paid on business performance
We are looking to recruit a local to the Gold Coast area but will consider applicants with relevant experience who are willing to move.