Customer Service Officer - Energy Supplier
Location: Alexandria
Contract: 12 months
Pay rate $33 - $35 per hour + super
There will be evening or weekend work required for this position.
Responsibilities;
Make outbound calls in response to customer requests.
Make transparent, accurate and concise records of every Customer interaction and liaise with stakeholders.
Escalate any issues that arise to a Team Leader.
Always making sure you give accurate and relevant information by maintaining up to date knowledge f the range of products an services.
Strive to meet and exceed your individual and teams annual KPI's
Requirements;
Must have 1 year minimum working in a customer service position.
Experience handling high volume customer calls
Must have Sales experience.
Positive communication skills.
Computer literate.
Must be able to commit to versatile hours, evenings and weekends.
If you have relevant skills & experience, please submit your latest CV in Word format.