Customer Service Representative
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We are seeking exceptional customer service professionals to deliver top-notch customer experiences through inbound calls, resolving inquiries accurately and promptly, promoting products and services, and contributing to a positive experience.
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* Delivering Exceptional Customer Experiences: Handle high volumes of inbound calls from customers, responding to their queries and concerns in a professional and courteous manner.
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* Resolving Inquiries Accurately and Promptly: Investigate and resolve customer issues efficiently, ensuring timely and effective solutions.
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* Promoting Products and Services: Identify opportunities to promote tailored solutions to meet customers' banking needs.
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* Contributing to a Positive Experience: Work closely with customers to understand their needs, building rapport and trust to deliver an exceptional customer experience.
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Your Key Responsibilities Will Include:
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* Providing Top-Notch Customer Service: Respond to customers' queries and concerns in a professional and courteous manner.
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* Identifying Opportunities to Promote Products and Services: Provide customers with tailored solutions to meet their banking needs.
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* Building Rapport and Trust: Work closely with customers to understand their needs and build strong relationships.
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* Ensuring Timely and Effective Solutions: Resolve customer issues efficiently, providing timely and effective solutions.
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About You:
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We are looking for individuals who possess excellent communication and interpersonal skills, with a genuine interest in banking and financial services. You will thrive in a corporate and working environment, with a willingness to learn and adapt to new challenges.
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What We Offer:
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* Full-Time Paid Training: Receive comprehensive training to develop your skills and knowledge in customer service and banking.
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* Career Advancement Opportunities: Join a reputable organization with a long history of innovation and growth, offering opportunities for career advancement and professional development.
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* Flexible Working Arrangements: Enjoy a range of flexible working arrangements, including rotating shifts and part-time opportunities.
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* Competitive Remuneration: Receive competitive remuneration packages, including salary and benefits.
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* Employee Benefits: Access a wide range of employee benefits, including health insurance, superannuation, and paid annual leave.
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About Us:
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We are committed to creating better futures together, by empowering our customers, employees, and communities to achieve their goals.