Senior CRM Specialist - 6 Month Contract - Remote
Who we are Employment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and perks into an all-in-one solution.
Since our inception in 2014, we’ve scaled to a $2 billion valuation and gained a presence in 6 countries globally—Australia, New Zealand, Singapore, Malaysia, the UK and Canada. We now service over 300,000 businesses and more than 2 million employees.
The EH Way
At Employment Hero, we’re proud of our unique DNA, which we call The EH Way.
- We are Mission First – everything we do (from what we work on to how we allocate capital and where we focus) is driven by our Mission
- We are Remote First – we champion a remote environment with a preference for asynchronous communication and a high degree of autonomy
- We are AI First – we are committed to using AI to accelerate our mission; AI is not just a tool, it’s a fundamental part of how we operate, innovate, and scale
- We are Apolitical – we do not take a position on political or social topics, unless it relates to our Mission
- We Live by Our Values – we role model our values 100% of the time
- We Expect High Performance – we set a high standard and we’re not satisfied with being average
This role can be based anywhere in APAC.
This role
Reporting to our CRM Manager, you'll support and execute on a range of various marketing programs, as well as lead the global email strategy for our partner growth and retention. Your day‑to‑day will include email and performance marketing. You'll also have the opportunity to lead some big projects!
Your key focus areas will be:
- Email Marketing Ownership: Execute, optimise, and take full ownership of the email channel to drive partner growth and retention.
- CRM & List Management: Build and maintain lead structures, segmentation, and personalised communication for different partner types.
- Testing & Reporting: Develop A/B tests, analyse results, and translate insights into action.
- Automation & Campaign Strategy: Create and optimise automated email flows across the funnel and support marketing campaigns to drive upsells and revenue.
- Operations Support: Collaborate with Sales and Commercial Ops to maintain CRM hygiene and support data‑driven marketing initiatives.
This will include:
- Email marketing ownership
- Take ownership of email channel performance to ensure we are meeting our KPIs
- Responsible for email builds, triggers, acquisition and life cycle marketing
- Executing email campaigns, copywriting, template builds, and setting up email creatives
- List management and segmentation
- Building and maintaining a streamlined structure for handling and qualifying our leads across all our key market accounts
- Develop personalisation and segmentation within our CRM system and identify opportunities to tailor email communication for our varying partner types
- Operations support
- Ongoing collaboration with Commercial Operations and Sales to support administrative tasks and data hygiene maintenance for sales‑marketing CRM requirements
- Testing & reporting
- Develop and execute on A/B testing plans. Analyse the data and transform it into key insights
- Build out email performance reports for visibility across the marketing function
- Email flows
- Create automation flows for all stages of the funnel (prospects, acquisition, onboarding and retention). Continuously optimise the sophistication of the setup as our audience grows
- Work with the broader team to develop marketing campaign pushes
- Build strategies to upsell product offerings and drive further revenue within our product suite
Who you are
To thrive at Employment Hero, you’ll need to embody The EH Way – operating with focus, agility, and an obsession with impact. For this role, you’ll also bring:
- 2+ years’ experience setting up and executing email campaigns
- Must have Marketo Experience
- Basic HTML/CSS knowledge
- Familiarity with existing rules for legal compliance and GDPR
- Experience with a CRM system
- Basic proficiency in Google Analytics and UTM tags
- A data‑driven approach to testing and optimisation
Experience is key, but for us the biggest measure of success is people who can live and breathe The EH Way of working. Show us what you can bring to the table, and we’ll empower you to let your talents shine.
What we can offer
- At Employment Hero, we don’t just talk about a better way to work – we live it. Joining Employment Hero means
- You will work remotely, with the flexibility to own your time and impact
- You will access cutting‑edge tools to amplify your work, knowledge and outputs
- You’ll surround yourself with ambitious, outcome‑driven colleagues who challenge you to do the best work of your life
- You’ll own ESOP (employee share options) in one of the world’s fastest‑growing tech companies
- You’ll also have access to a wide range of benefits that includes a very generous parental leave policy, subsidised egg freezing (so you can make the choice that’s right for you, on your terms), a WFH office expense budget, and outstanding learning & development opportunities
At Employment Hero, we are committed to safeguarding the privacy of your application data. To understand how we do so, you can read our Applicant Privacy Policy here employmenthero.com/legals/applicant-policy
Employment Hero celebrates diverse perspectives and experiences, we invite people of all backgrounds and identities to apply for this position.
Seniority Level
Associate
Employment Type
Contract
Job Function
Marketing
Industries
Technology, Information and Media
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