A leading financial services organization is seeking a Customer Experience Training Officer to empower new starters and enhance the skills of existing team members.
Job Description
This role involves facilitating training sessions, creating engaging materials, and collaborating with leaders to address learning gaps.
Key Responsibilities:
* Develop and deliver training programs to improve customer service skills
* Collaborate with cross-functional teams to identify learning needs and develop solutions
* Design and implement evaluation methods to measure training effectiveness
Requirements
ideal candidates will have experience in customer service, coaching, and strong communication skills.
Desirable Skills:
* Proven track record of improving customer satisfaction through training initiatives
* Experience with adult learning principles and instructional design methodologies
* Strong analytical and problem-solving skills
Benefits
The position offers hybrid work options and a supportive workplace culture that values employee contributions.
What We Offer
As a valued member of our team, you can expect:
* A competitive salary and benefits package
* Ongoing professional development opportunities
* A dynamic and collaborative work environment
This is an exciting opportunity for a motivated and experienced training professional to join our team and contribute to our mission of delivering exceptional customer experiences.