1 week ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Connecting clients to markets – and talent to opportunity.With 4,500+ employees and over 300,000 commercial, institutional, payments, and retail clients, we operate from more than 70 offices spread across six continents. As a Fortune 100, Nasdaq-listed provider, we connect clients to the global markets – focusing on innovation, human connection, and providing world-class products and services to all types of investors.Whether you want to forge a career connecting our retail clients to potential trading opportunities, or ingrain yourself in the world of institutional investing, StoneX Group is made up of four business segments that offer endless potential for progression and growth.Job purpose:A Client Management Team Lead will assure the smooth operation of the department when responding to internal and external requests. In addition, you will facilitate a fast-paced and dynamic environment by assisting representatives and delivering solutions focused results. You will also constantly initiate proposals on improving both internal processes and customer experiences through working with different departments.Primary duties will include:Oversee all activities of the Client Management Team to make sure the service provide to clients is in good qualityInitiate proposals on improving both internal processes and customer experiences in order to retain active trading accounts and assist Sales/HNW team to obtain more opportunitiesConduct training to the team in areas including process of dealing with all sort of trade disputes and client complaintsShow ability to lead and maintain high team morale at all timeProvide comprehensive support to our clients and resolve all kinds of incoming enquiriesTake responsibility in hiring, coaching and motivating the team to achieve outcomes that you have contributed in shapingMonitor incoming trading inquiries and client issues via phone, email and live chatConduct trade research/quotesPlace Spot FX, CFD’s and Commodity trades, provide quotes and facilitate discussions regarding equity markets, fixed income markets, international markets and economic conditionsEngage client in meaningful dialogue and identify unstated needs or financial goals that may be achieved by further utilizing company services, products or toolsBuild strong relationship with social meadia partners and maintain company’s reputation by reducing client complaints on major medias to minimumLiaise with colleagues and partners from both internal and external in the most efficient manner to get desired resultDesire to learn and utilize new concepts related to industry licensing, regulations, policies/procedures, available programs/servicesEnsure that the team are diligent in practices that effectively respond to compliance risks and breaches as per the relevant company processDemonstrate a positive and professional image at all timesDeliver comprehensive team results to management team and the whole Retail divisionTo land this role you will need:At least 2 years in FX/CFD industry with experience in managementStrong mathematical, analytical and problem solving skillsStrong attention to detail with emphasis on accuracy and timelinessAbility to determine minimum maintenance requirements for all currency pairs, CFD’s, metals and commoditiesSound knowledge to products we offerWhat makes you stand out:BS/BA Degree preferably in Finance, Business Management/Administration, or an equivalent combination of education, training and experienceIntegrity and the ability to handle sensitive information and maintain confidentialityEffective conflict resolution and problem-solving skillsApproachable, flexible, dependable, and conscientiousnessSeniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionManagement, Finance, and SalesReferrals increase your chances of interviewing at StoneX Group Inc. by 2xGet notified about new Customer Relationship Management Manager jobs in Sydney, New South Wales, Australia.Sydney, New South Wales, Australia 2 weeks agoSeven Hills, New South Wales, Australia 15 hours agoSydney, New South Wales, Australia 1 month agoSydney, New South Wales, Australia A$90,000.00-A$120,000.00 3 weeks agoSydney, New South Wales, Australia 2 days agoCustomer Service Manager - Coles Supermarkets - ParramattaParramatta, New South Wales, Australia 9 hours agoClient Relationship Manager- Lifesciences and HealthcareNorth Ryde, New South Wales, Australia 1 week agoNorth Sydney, New South Wales, Australia 4 weeks agoSydney, New South Wales, Australia 2 months agoSydney, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 4 weeks agoSenior Customer Success Manager - Enterprise (Retail / Hospitality)Sydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoSenior Customer Success Manager, Public SectorSydney, New South Wales, Australia 4 days agoSydney, New South Wales, Australia 2 weeks agoCustomer Relationship Management ManagerSydney, New South Wales, Australia 3 weeks agoSenior Customer Success Manager, Upmarket - APACSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 6 months agoSydney, New South Wales, Australia 2 months agoSenior Customer Success Manager - Enterprise (Manufacturing)Senior Customer Success Manager - Strategy - Fixed Term ContractSydney, New South Wales, Australia 3 days agoSydney, New South Wales, Australia 4 hours agoMacquarie Park, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia A$160,000.00-A$180,000.00 2 days agoSydney, New South Wales, Australia 3 days agoWe’re unlocking community knowledge in a new way. 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