* Work with a market leader
* Supportive & Collaborative Culture
* Ongoing Training & Development
HVAC Technical Support Technician – Western Sydney – Work for a market leader
Looking for a chance to step away from the tools and bring your technical knowledge into a customer-focused role? This exciting opportunity is based in Western Sydney.
Get off the tools & take the next step in your HVAC career
Work with a market leader| Supportive & Collaborative Culture | Ongoing Training & Development
About the Company:
Our client is a highly respected leader in the HVAC industry, known for innovation, reliability, and a strong commitment to supporting both their customers and employees. With a reputation for delivering high-quality solutions across residential and commercial markets, they offer a dynamic, collaborative and growth-driven environment.
The Opportunity:
We are looking for an HVAC Technical Support Technician to join the team near Parramatta. This full-time role is perfect for an experienced HVAC Service Technician who wants to move off the tools while still applying their technical knowledge.
In this role, you'll provide specialist technical advice, customer support, and troubleshooting for a wide range of HVAC products. You'll also have the chance to contribute to product training, system improvements, and technical documentation.
Key Responsibilities:
* Deliver outstanding technical support to internal teams, contractors, and customers
* Troubleshoot and resolve HVAC system queries via phone and email
* Process warranty claims and support technical investigations
Skills & Experience Required:
* Trade qualifications in Refrigeration & Air Conditioning
* Solid field service or technical support experience in the HVAC industry
* ARCtick licence is essential
* Strong communication skills with the ability to explain technical concepts clearly to stakeholders
* Customer-focused with excellent problem-solving skills
* Ability to work independently and as part of a supportive technical team
Why You'll Love This Role:
* Join an industry leader with a strong reputation for quality & innovation
* Supportive team culture with impressive leadership
* Ongoing training and career development opportunities
* Work with market-leading HVAC products and technologies
How to Apply:
If you're ready to take your HVAC career off the tools and into a rewarding technical support role, we'd love to hear from you
Apply Now – interviews are happening immediately.
Please note: Successful employment will be subject to medical and police/background checks.