About Our Client
We are representing a leading organisation in the Australian Fast-Moving Consumer Goods (FMCG) industry, renowned for their commitment to producing high-quality products and prioritising sustainability and innovation.
Job Description:
* Coordinate customer service operations to ensure seamless communication and efficient issue resolution.
* Handle customer enquiries, complaints, and feedback with professionalism and empathy.
* Collaborate closely with sales and operations teams to meet customer needs and exceed expectations.
* Maintain open lines of communication between internal teams and customers to foster strong relationships.
* Elevate customer satisfaction and loyalty by delivering exceptional service experiences.
* Effectively manage stock allocation and inventory levels to prevent oversupply or shortages.
* Verify that clients adhere to contractual obligations, including minimum order requirements.
The Ideal Candidate Profile
To succeed as a Sales Support Executive, you should possess:
* Proficiency in Microsoft Office Suite applications.
* Excellent written and verbal communication skills to engage with diverse stakeholders.
* Strong stakeholder management capabilities, both internally and externally.
* A high level of problem-solving expertise and a customer-centric approach to drive results.
* Experience within the FMCG industry is highly valued, but not mandatory.
Benefits and Opportunities:
* A competitive salary package tailored to your experience level.
* Opportunities for career advancement and professional growth within our organisation.
* Convenient onsite parking facilities.