Service Delivery Analyst
**Division**: Boral Constr Mat Limited
**Department**: OVERHEAD CMC
**Work type**: Permanent - full time
**Location**: Sydney
**Your next opportunity**
An opportunity exists for a Service Delivery Analyst to join Boral's broader IT Team. Reporting to the Field Services Team Lead, you will play a crucial role in ensuring the smooth operation of Boral's technology and network infrastructure. You will be responsible for providing on-site technical support to end-users, troubleshooting I.T. hardware at sites, software issues, and maintaining IT systems in optimal condition. This project-based role has a main focus currently on a company-wide project involving the roll out of new laptops and desktops across 360 sites and 3200 Boral users, coordinating the roll out with vendor and sites.
**Your day will involve**:
- Coordination of the laptop/desktop refresh project with vendors and Boral sites, reporting on progress.
- Coordination of site commission/upgrade/decommission activities including office fit-out.
- Coordination of telco field mobilisation (new devices, fix existing devices).
- Management of meeting room facilities including gaining quotes for new equipment as per site requirements.
- Vendor management and liaison.
**What are we looking for?**
- Tertiary qualifications in IT or Technology.
- Project management skills with strong coordination abilities.
- Strong knowledge of the IT network infrastructure across a large business.
- Customer focused mindset with the ability to communicate effectively with both technical and non-technical stakeholders.
- Experience with Microsoft 365 and proficient with MS Excel.
**What's on offer?**
- Attractive salary package reflective of your skills and experience
- Genuine career growth opportunities within Boral
- Broaden your horizons through exposure to our integrated operations
- Modern offices and workstations, close to public transport options and with free on-site parking
- Work for a values-based business that shares goals and celebrates individual and team success
- Work for an Equal Opportunity Employer - At Boral, we understand that diversity brings many benefits, and we are increasingly encouraging greater diversity within our workplaces
- We are Australian-owned and operated
- Opportunity to purchase additional leave
- Generous paid parental leave entitlements.
**Application closing date**: 26 Sep 2024