Job Overview:
The Service Management Practice Owner is a core member responsible for management, training and governance of Service Management Practices. They provide input into product roadmaps and ensure efficiency and efficacy of processes.
Key Responsibilities:
* Devise global standards and policies for respective practices
* Review, maintain, improve and develop procedural documents, training material and how-to guides
* Set and monitor performance targets
* Create governance frameworks to ensure embedment
* Identify improvement opportunities and deliver outcomes
* Act as SMEs to answer questions and queries
* Provide ad-hoc training, roadshows and presentations when required
* Identify technology risks and mitigate or control using service management practices
* Analyse consumer needs, current market trends and potential partnerships
* Determine product requirements and develop demands, enhancements or defects to ensure product alignment with processes
* Work closely with Product Owners to deliver product requirements
* Own and assess data quality
* Contribute to overall success of Service Operations and Management teams