Job Title: Automotive Customer Service Representative
We are seeking applicants who possess excellent communication skills, both written and verbal. The successful applicant will be well-presented and self-motivated, with the ability to follow instructions and processes.
A strong understanding of motor industry concepts is advantageous but not essential for this role. Proficient computer skills, including Microsoft Word and Excel, are necessary for daily tasks.
The role involves working in a state-of-the-art service facility, surrounded by a friendly and welcoming working environment. You will work closely with our team members to ensure exceptional customer satisfaction.
Full training, coaching, and mentoring will be provided to support your growth and development as an Automotive Customer Service Representative.
Some key responsibilities include:
* Providing exceptional customer service through effective communication and conflict resolution.
* Assisting customers with queries and issues related to vehicle maintenance and repairs.
* Working collaboratively with the service team to achieve sales and customer satisfaction targets.
* Developing strong relationships with customers to build loyalty and trust.
As an Automotive Customer Service Representative, you will have the opportunity to develop your skills and knowledge in a dynamic and supportive environment.